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Please contact us if you have questions or problems with the platform. We usually respond to your request within 48 hours. Please use English as language to help you directly. Other languages cannot be considered.

Frequently asked questions


- Questions about an invoice

If you have questions about an invoice, please include the Transaction Id in your request. This gives us the opportunity to help you with your request as quickly as possible.

- Questions about a profile

In order to be able to help you specifically, please send us the user name or the link to the profile directly. Without these details it is difficult for us to help you.

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